V/M Custom Boat Trailers

Returns

Returning items to VM Boat Trailers is easy. Returns must be initiated within 30 days after the item was shipped.  
 
  • You have 30 days from the ship date to return a product
     
  • The product must be in resellable condition
     
  • You pay return shipping

VM Boat Trailers promises to expedite your return, exchange, repair or refund as quickly as possible.


To qualify for a refund, all items must be returned unopened, in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is opened or not in its original condition -  All costs related to return shipping must be paid by the customer.
 

Returns received after 30 days from authorization may be refused or subject to a 20% Re-Stocking charge.

Refused Shipments will be subject to a minimum 10% Re-Stocking charge, return shipping charges plus the current rate UPS refusal fee of $5.00-$10.00 for all shipments. Damaged / Used products will be subject to a minimum 20% Re-Stocking charge.
 
The following return procedure must be followed to receive a refund:
 
1) Contact Customer Service at (559) 486 - 0410
 
2) Our customer support representatives will give you information on how and where to return the product.
 
3) You will have to pay for the return shipping costs. For your protection, we recommend that all returns be sent back by a traceable carrier (such as UPS, FedEx or USPS Priority) and that the shipment be insured in case the package is lost. Once we receive and process your return we will give you a refund less any shipping costs on your order. Most refunds are processed within 1-2 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed.