V/M Custom Boat Trailers

Shipping

We primarily use two popular, fast, and reliable shipping carriers:
United Parcel Service (UPS), or the United States Postal Service (USPS)


We will make every effort to ship orders as soon as they are received. Most orders received before 4pm PST will be shipped within one business day. Any product that is out of stock will be shipped to you as it becomes available for shipment.
 
Because of forces outside of our control, VM cannot guarantee delivery by a specific date. 

If an order is time-sensitive please contact us directly to get an estimate of delivery date.

 
Shipping carriers may require a signature. If no one is available to receive the package, the carrier may leave a note. They will likely attempt re-delivery on the next business day or allow for pickup at their facility.


Shipping Days are Monday thru Friday

Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day.
If you change your mind after placing an order, you can cancel the order if you notify us before we have shipped it.
 
 
How about international shipping?

Does VM ship outside of the United States? Yes!
 
We are happy to ship worldwide. As you are probably aware, air shipping can be expensive, and there may be unforeseen delays in Customs. Import duties and taxes may be imposed, but unfortunately we have no idea how much they will cost. We cannot give you an accurate delivery date, due to many variables such as Customs, etc. Please allow up to two (2) weeks for delivery time.
 
You can easily calculate exact shipping costs and options:
  1. Add products to your shopping cart
  2. While viewing your shopping cart, choose your country and enter your postal code
 
ITEMS SHIPPING TO CANADA
Orders shipping to Canada are subject to Duties, Taxes and/or Brokerage Fees.
VM Trailers is not responsible for any fees associated with orders shipped to Canada. 
Any brokerage fees, duties and/or taxes are the responsibility of the receiving party.
 
 

US Time in Transit Map
 


UPS (United Parcel Service)
  • Delivered by a friendly driver in a big brown truck.
     
  • Usually requires a signature - depends on driver and situation. The driver is responsible for lost packages if they leave something at your door, and you never receive it. If you live out in a remote setting, the driver will probably simply leave the package for you. If you live in a more urban setting or crowded city, the driver is likely going to require a signature. You can always contact UPS and put a signature on file.


USPS (United States Postal Service)
  • Delivered by the letter carrier in a wimpy mail truck.
     
  • Fast and inexpensive. Perfect for small and lightweight packages. First-Class mail usually delivered in under seven (7) business days. Priority Mail usually delivered in 2 to 3 business days.
     
 
Damaged Orders or Missing Merchandise Policy
You have up to 3 business days after the package has been delivered to notify us of any damage to the product(s) or if there are any products missing from the order.

If you suspect that an item has been damaged during shipment or an item is missing from your order, please notify us immediately (within 3 business days after delivery) to report the damage so that we can notify the shipping carrier and file a claim. You should keep all packaging material and the box in case the carrier wants to inspect the condition of the package.
 
 
Refused Order Charge
A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.

If we send a package through our shipping carrier (usually UPS), and they are unable to deliver the package to you after multiple attempts, then UPS will charge us a fee (usually the cost of a typical ground shipment charge, from $5-10) to return the package to us. We will have to in turn charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a "product return" and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undelivered package by UPS.

Please note that undelivered packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.
 
Lost Orders
Customers who do not receive their order in a timely manner must let us know at least 10-14 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 14 days from the time the order leaves our warehouse.