We primarily use two popular, fast, and reliable shipping carriers:
United Parcel Service (UPS), or the United States Postal Service (USPS)
We will make every effort to ship orders
as soon as they are received. Most orders received before 4pm PST will
be shipped within one business day. Any product that is out of stock
will be shipped to you as it becomes available for shipment.
Because of forces outside of our control, VM cannot guarantee delivery by a specific date.
Shipping carriers may require a signature.
If no one is available to receive the package, the carrier may leave a
note. They will likely attempt re-delivery on the next business day or
allow for pickup at their facility.
If an order is time-sensitive please contact us directly to get an estimate of delivery date.
Shipping Days are Monday thru Friday
Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day.
If you change your mind after placing an order, you can cancel the order if you notify us before we have shipped it.
How about international shipping?
Does VM ship outside of the United States? Yes!
We are happy to ship worldwide. As you are
probably aware, air shipping can be expensive, and there may be
unforeseen delays in Customs. Import duties and taxes may be
imposed, but unfortunately we have no idea how much they will cost. We
cannot give you an accurate delivery date, due to many variables such as
Customs, etc. Please allow up to two (2) weeks for delivery time.
You can easily calculate exact shipping costs and options:
Add products to your shopping cart
While viewing your shopping cart, choose your country and enter your postal code
ITEMS SHIPPING TO CANADA
Orders shipping to Canada are subject to Duties, Taxes and/or Brokerage Fees.
VM Trailers is not responsible for any fees associated with orders shipped to Canada.
Any brokerage fees, duties and/or taxes are the responsibility of the receiving party.
UPS (United Parcel Service)
Delivered by a friendly driver in a big brown truck.
Usually requires a signature - depends on
driver and situation. The driver is responsible for lost packages if
they leave something at your door, and you never receive it. If you live
out in a remote setting, the driver will probably simply leave the
package for you. If you live in a more urban setting or crowded city,
the driver is likely going to require a signature. You can always
contact UPS and put a signature on file.
USPS (United States Postal Service)
Delivered by the letter carrier in a wimpy mail truck.
Fast and inexpensive. Perfect for small
and lightweight packages. First-Class mail usually delivered in under
seven (7) business days. Priority Mail usually delivered in 2 to 3
Damaged Orders or Missing Merchandise Policy
have up to 3 business days after the package has been delivered to
notify us of any damage to the product(s) or if there are any products
missing from the order.
If you suspect that an item has been damaged during shipment or an item
is missing from your order, please notify us immediately (within 3
business days after delivery) to report the damage so that we can notify
the shipping carrier and file a claim. You should keep all packaging
material and the box in case the carrier wants to inspect the condition
of the package.
Refused Order Charge
A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.
If we send a package through our shipping
carrier (usually UPS), and they are unable to deliver the package to you
after multiple attempts, then UPS will charge us a fee (usually the
cost of a typical ground shipment charge, from $5-10) to return the
package to us. We will have to in turn charge that fee to the customer.
This is also true if a package arrives at your door and is refused. We
treat both of these instances as a "product return" and your money will
be refunded for the purchase price of the order minus any incoming and
outgoing shipping charges incurred to ship your package and receive a refused or undelivered package by UPS.
Please note that undelivered packages rarely occur and we will always
make attempts to contact you first before initiating a return or
charging any fee. We encourage customers to always double-check their
shipping address and be aware of any tracking information we send via
email. All customers will be sent an email with a tracking number
shortly after their product leaves our warehouse.
Customers who do not receive their order in a timely manner must
let us know at least 10-14 days after shipment so that we can
investigate the matter. We cannot be held responsible for lost
orders if we are not notified in at least 14 days from the time the
order leaves our warehouse.